Point of Success has two systems, one for $299.00 and one for $599.00. The following was taken from the Point of Success website on 3/31/06. "Support Charges First 30 Days after purchase - Telephone technical support is provided at no charge Per Incident - $39 per incident Six month Software Maintenance Plan with unlimited support, automatic shipment of software updates and substantial discounts on future version upgrade purchases - $199 Support for installation and configuration of POS printers is available for $129 per hour Support for network configuration or troubleshooting is available for $129 per hour. This service is limited to configuring computers to recognize each other on the network and communicate for Point of Success database access. What Services are Offered with Telephone Technical Support? Assistance with troubleshooting software problems Information on the use of software features " The next sentence is a bit disturbing! "Telephone technical support services do not include training on set up or use of Point of Success software. Computer hardware, operating system and network questions should be referred to the support services of the providers of these components."" So, assume you bought the $299.00 version. You would be ill-advised to NOT take the $199.00 service contract - for a year. So, your actual cost is not $299.00 but $697.00. There is a good chance that you would need to spend $129.00 an hour getting your printers and/or network to run properly. So, let's add another $258.00 for more than one hour of such support to give us a total of $955.00. You would probably want to get their Time Clock package which will cost you another $99.00. Now, we are up to a total of $1054.00. As they say above, "Telephone technical support services do not include training on set up or use of Point of Success software". So, I guess we'll have to add another $49.00 to buy their CD which teaches you how to do your menu. Grand total is now $1103.00 for your $299.00 system. Click here for more about that training CD.