This is a letter I sent to Givi in July, 2003.
       
       Dear Sirs:
       
       I recently bought a Givi Point e33 top case.
       
       I just received from GIVI some information concerning making
       a revision to the closing mechanism which contained some
       plastic pieces to modify the top case to reduce the possibility of
       it falling off. Surely, this is an admission on Givi's
       part that the mechanism can fail.
       
       I was considerably disconcerted recently, upon stopping,
       to find that the top case was no longer latched. Had I
       ridden another hundred yards, it would have fallen off.
       
       Since it is not important that I be able to remove
       the case from the rack at will, and in consideration
       of the incomprehensible instructions provided with
       the kit, I made sure it will never fall off by
       drilling holes in the case itself and using u-bolts
       to hold the case to the Ventura rack to which
       the Givi mount is bolted. Even if the latch becomes
       unlatched, the case will now not fall off. 
       
       While I am at it, I may as well point out that the
       mono-lock mechanism is a triumph of ingenuity over
       practicality.  I can't imagine a more annoying mechanism.
       To close the case properly requires a ridiculous degree
       of manual dexterity and two hands, especially if the
       case is a bit full and the contents require compression
       before the case will close.   Surely, one should be able
       to latch the top merely by closing it, you know, like
       a trunk on a car.  Instead, one is required to use the
       annoyingly-shaped key (which I had to modify to fit
       correctly on my keyring).  
       
       Since I do not own a car, I use my bike for fun and 
       transportation on a daily basis. Coping with the irritating
       mono-lock was just too much so I modified my top case
       so that I can open it and lock it with one hand. See
       the attached image.
       
       Another annoying thing about this case is the strap which
       is supposed to hold the lid is much too short. Unless the
       bike was parked downhill, it was almost impossible to
       make the lid stay open because the strap was too short.
       This was very annoying.  I say 'was' because I removed the
       thing.  The lid now folds back onto the passenger seat 
       which makes usage that much easier.  If you want to keep
       the strap, make it at least four inches longer.
       
       I find it somewhat amazing that a company the size of
       Givi would manufacture products which are so thoughtless.
       Does anyone test your products before the decision is
       made to manufacture in volume, or is it 'tested' by
       non-riders in some air-conditioned office?
       
       If you like, when inventing new products, feel free to
       contact me and I will test them for you.
       
       I would appreciate some form of response (even a negative
       one) so that I know that a human at Givi read this and
       perhaps gave it some thought.
       
       Thank you
       
       Tony Dilworth

       (Need I say that they never responded?)